Marthe

Senior interaction designer

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PAS 2.0

Concept development, Interaction, System design

I did this project as my master thesis, and it addresses the management of patients on waiting lists at the Department of Rheumatic Diseases at St. Olav’s Hospital. The County Board of Health and County Governor argues that the exceeded dates for consultation is due to an outdated system for the management of waiting lists. The situation is particularly critical for an outpatient clinic where the patients have chronic illnesses and suffer from significant ailments.

Literature, benchmarking of existing solutions and mapping methodology forms the base of information in the thesis. The gained insight revealed that the rheumatology department needs an integrated solution that takes booking, completion of medical patch and setup work into account. In addition, the exchange of information between the hospital and the patient had urgent deficiencies. I therefore developed an integrated booking and management system, as well as a communication tool for patients. The results of the thesis have received great response from the management consultant, the booking employees and a rheumatologist at the Department of Rheumatic Diseases. The insight and designed system serve as a base and inspiration for ongoing and upcoming projects within the healthcare division.

Overview of the gathered information.

Overview of the gathered information.

Planning

Planning

The patient journey

The patient journey

Visualization of current information architecture

Visualization of current information architecture

Card sorting and analysis in order to create an effective information architecture

Card sorting and analysis in order to create an effective information architecture

New, evident navigation structure that covers all previous functionality

New, evident navigation structure that covers all previous functionality

Looking at exciting patient administrative systems and other related solutions.

Looking at exciting patient administrative systems and other related solutions.

Concept development from hand drawn concept, to clickable balsamiq prototype

Concept development from hand drawn concept, to clickable balsamiq prototype for the medical patch

Concept testing, guerilla style. (You can read more about guerilla testing in my blog post here)

Concept testing, guerilla style. (You can read more about guerilla testing in my Norwegian blog post here)

Patient focus!

Patient focus!

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Hi there!

I'm currently working on this site. Sorry for any inconveniences when browsing through my portfolio. You are always free to contact me, either in english, på norsk, oder deutch. You could also try to search. I can't promise any juicy results, though ;)
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